na INLIS000000000019036 20160210094002.0 978-979-290-665 0010-021600000000051 JIPUBAY [21] 420 420 BAM e 420 BAM e Bambang Udoyono English Conversation for Customer Service and Sales Promotion Staff Ed. 1 Yogyakarta ANDI 2012 x, 134 hlm. ; 14 x 21 cm. JIPUBAY 0063/kpadbwi/2016